In order to best serve you, we’ve rounded up the most common questions and comments that come through our inbox and done our best to answer them as thoroughly as we can right here. If you still have a question that we haven’t answered here, please feel free to drop us a line. We’ll do our best to respond as quickly as possible.
Sorry, Abe. We do keep copies of our projects and they are eventually burned onto disk and archived. Occasionally, due to hard drive failure or other technical difficulties, there may be designs we just don’t have the back-up files for. It is ultimately the clients responsibility to maintain copies of your files. Per your project agreement, a back-up of art and original templates will be provided via .zip file or via USPS on CD once final payment has been received.
