In order to best serve you, we’ve rounded up the most common questions and comments that come through our inbox and done our best to answer them as thoroughly as we can right here. If you still have a question that we haven’t answered here, please feel free to drop us a line. We’ll do our best to respond as quickly as possible.
Well, that’s a bummer. But, unfortunately, the answer is no.
As independent business owners of a very small 2-woman firm, we rely on timely payments from our clients to ensure our livelihood and the livelihood of those we contract with. Once your deposit and/or engagement agreement has been received, your project is accepted in good faith and other projects are often turned away.
No refunds are permitted under any circumstances. Your deposit is a retainer of our time, secures your position in our schedule and covers the costs preliminary consultation and expertise. If you change your mind, that is unfortunate, but again, no refunds are permitted. Ever.
Your project launching in a timely manner is how we keep our business moving forward. We are motivated and have a vested interest in keeping it cookin’. We are counting on the remaining balance of your project and we take your word and our engagement agreement quite seriously. If you choose to halt the project temporarily or otherwise place the project on hold for any length of time for any reason, a continuation fee will be accrued, per your engagement agreement, until the project resumes. Please see more in your Project Proposal.
In other words, SERIOUS INQUIRIES ONLY, please. If you’re not ready and you’re just looking to get an idea of what things might cost, that’s totally OK! But, please bear in mind that we work from a lengthy waiting list of eager beavers, so please don’t commit to a project if you’re not 100% certain you are motivated. Changing your mind mid-project throws a monkey wrench in the flow, so to speak. So, please… and we say this with nothin’ but love, help us help you.
