FrequentlyAskedQuestions

In order to best serve you, we’ve rounded up the most common questions and comments that come through our inbox and done our best to answer them as thoroughly as we can right here. If you still have a question that we haven’t answered here, please feel free to drop us a line. We’ll do our best to respond as quickly as possible.

BloggingBasics

What is a blog? How can a blog enhance my business website?
What's the Difference Between Categories and Tags?

Charity&Donations

Do you offer discounts for non-profits?
Will you build me a huge site for free?
Will you donate a prize or sponsor our charity event?

DesignProcess

Can I manage my own site after you finish?
How long does it take to build a website?
What is this Design Process you keep talking about?
What tools or software do you use to design and build websites?
Will we be done soon? Are we done? Huh? Huh? Are we?

GeneralQuestions

How long does it take to build a website?
I want a web site. Where do I begin? What do I need to know?
What is a blog? How can a blog enhance my business website?
What is Site Migration? Exporting? Importing? Huh?
Why does your site look all crazy?
You're always booked! Why don't you hire more people already?! JEEZ!

Illustration&StockImagery

We want illustrated characters like yours. How does that work?

Maintenance&TechSupport

Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!

MoxiePolicy

Can I call you anytime? Like right now? Or perhaps at 11pm on a Saturday night?
Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!
My dog ate my website. Can I have all my files from four score and seven years ago?
My sister's hairdresser's cousin's goldfish just died. Can I have my deposit back?
What tools or software do you use to design and build websites?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?
Will you come to my office? Let's meet over lunch!
You're always booked! Why don't you hire more people already?! JEEZ!

Pricing

Can I get a ballpark estimate?
Do you offer discounts for non-profits?
How much does a website cost?
Is there an additional charge to pay by credit card?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?

Timeline

Can you start right now? I want my site up tomorrow.
How long does it take to build a website?
What's the bottom line? How do I get on your schedule?
Will we be done soon? Are we done? Huh? Huh? Are we?
You're always booked! Why don't you hire more people already?! JEEZ!

RandomFAQs

What’sthebottomline?HowdoIgetonyourschedule?

Here’s how it works:  we usually book a season in advance (roughly 3 months, a quarter, what-have-you… except for Fall where we only book October/November and keep December free for family and administrative stuff).  A month before the new season begins, we’ll begin to review the inquiries we reviewed over the past season.  (i.e., September 2nd, we started reviewing the inquiries we received over the Summer to book projects for October and November).

Winter - January through March
Spring - April through June
Summer - July through September
Fall - October / November
(No projects in December)

We review requests for proposal 4 times a year — the first week of the following month: September, December, March and June.  So plan ahead!  cheese

Canyoustartrightnow?Iwantmysiteuptomorrow.

So, let’s say you’ve always been your run-of-the-mill “Kwickie Kuts” sort of person. $10 haircuts. Walk-in service. Mediocre results. But, ready for a change, you decide to treat yourself. You book an appointment with a fabulous, affordable stylist just a few short weeks in advance and then…poof! You have The Amazing Technicolor Dream Cut! You’re hot! Thanks to this haircut, you’re a walking, talking torrent of hotness! Now, you get more action than you’ve had in months! Something tells us “Kwickie Kuts” is history and for that stylist? You’d wait a month or more.

While we’d love to take your project right this very minute, well… we’re busy, truth be told. But don’t worry, busy designers are a good sign!  We can usually work together to come up with a mutually agreeable timeline. In the meantime, pretend it’s the line outside Studio 54. Just, you know, without Bianca Jagger and the half-naked guys in gold spandex.

You’realwaysbooked!Whydon’tyouhiremorepeoplealready?!JEEZ!

Because then you wouldn’t be getting us, darlin’. cheese 

We like being a small design firm. We’re control freaks like that. We’re not looking to take over the world (only like, a third. OK, half.), we just want to produce fun, creative design for wonderful people who aren’t looking for the same stinky ol’ templates.  If you’re looking for an assembly line of crap on command, you’ve come to the wrong place.

This isn’t to say we won’t be hiring some assistants or contracting with developers at some point in the future.