FrequentlyAskedQuestions

In order to best serve you, we’ve rounded up the most common questions and comments that come through our inbox and done our best to answer them as thoroughly as we can right here. If you still have a question that we haven’t answered here, please feel free to drop us a line. We’ll do our best to respond as quickly as possible.

BloggingBasics

What is a blog? How can a blog enhance my business website?
What's the Difference Between Categories and Tags?

Charity&Donations

Do you offer discounts for non-profits?
Will you build me a huge site for free?
Will you donate a prize or sponsor our charity event?

DesignProcess

Can I manage my own site after you finish?
How long does it take to build a website?
What is this Design Process you keep talking about?
What tools or software do you use to design and build websites?
Will we be done soon? Are we done? Huh? Huh? Are we?

GeneralQuestions

How long does it take to build a website?
I want a web site. Where do I begin? What do I need to know?
What is a blog? How can a blog enhance my business website?
What is Site Migration? Exporting? Importing? Huh?
Why does your site look all crazy?
You're always booked! Why don't you hire more people already?! JEEZ!

Illustration&StockImagery

We want illustrated characters like yours. How does that work?

Maintenance&TechSupport

Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!

MoxiePolicy

Can I call you anytime? Like right now? Or perhaps at 11pm on a Saturday night?
Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!
My dog ate my website. Can I have all my files from four score and seven years ago?
My sister's hairdresser's cousin's goldfish just died. Can I have my deposit back?
What tools or software do you use to design and build websites?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?
Will you come to my office? Let's meet over lunch!
You're always booked! Why don't you hire more people already?! JEEZ!

Pricing

Can I get a ballpark estimate?
Do you offer discounts for non-profits?
How much does a website cost?
Is there an additional charge to pay by credit card?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?

Timeline

Can you start right now? I want my site up tomorrow.
How long does it take to build a website?
What's the bottom line? How do I get on your schedule?
Will we be done soon? Are we done? Huh? Huh? Are we?
You're always booked! Why don't you hire more people already?! JEEZ!

RandomFAQs

CanIgetaballparkestimate?

  • Personal and Professional Blogs – $2500 and up
  • Small Business Websites – $3500 and up
  • Community and Magazine-Style Websites  – $7000 and up

Maintenance, site updates, smaller tech and design requests are usually billed hourly. Contact us for more details.

Each website is unique.  What may seem like “just a blog” can be much more involved than one might think.  You may use this pricing guide as a starting point, but additions of forums, forms, membership profiles, extra pages, event calendars, podcasts, directories and a multitude of other options creates a bigger project and thus, more work and consultation.

Small business websites, while they may include a blog, are definitely more involved.  Community and magazine-style websites, that involve forums, member profiles, social media interfaces and more… you can expect those to be more elaborate projects and require even more expertise. Rarely is a project “just a blog”. Please keep this in mind when estimating your budget for your project.

Also check out “How much does a web design cost?” in our FAQ for more information about pricing.

Please fill out the Request for Proposal (RFP) form as thoroughly as possible, checking off the add-ons you’d like and filling in the comment area with the details of your project.  We will contact you with any questions we may have and set up a time to discuss your project further on the phone before preparing your detailed proposal. We appreciate serious inquiries only, please.

Doyouofferdiscountsfornon-profits?

Depending on the availability of your designer, we can work with a modest budget. You might not be able to get everything on your website wishlist, but we can certainly try to work within your budgetary restrictions. If we cannot, we’ll tell you straight away. We’re not here to yank your charitable chain.

Isthereanadditionalchargetopaybycreditcard?

There is, but it’s minimal.  Every company has costs of doing business and most companies roll those costs (usually inflated) into their prices so the buyer is never aware of them.  So, even if you pay by check, you’d still be paying for the cost of the company’s credit card processing.

We could roll it into business costs, but that would increase the project estimates.  Rather than pick a hearty flat rate, we feel it’s more fair to let those fees be based on the project itself.  It’s not fair for you to pay a higher rate processing rate if your project is smaller or someone with a gigantic project to pay less when they might have a significantly higher estimate… and vice versa.  In any case, it’s a cost of doing business that would manifest itself in your invoice one way or another — we’re just up front about it.  You always have the option of paying by check for free.