In order to best serve you, we’ve rounded up the most common questions and comments that come through our inbox and done our best to answer them as thoroughly as we can right here. If you still have a question that we haven’t answered here, please feel free to drop us a line. We’ll do our best to respond as quickly as possible.
What's the Difference Between Categories and Tags?
Will you build me a huge site for free?
Will you donate a prize or sponsor our charity event?
How long does it take to build a website?
What is this Design Process you keep talking about?
What tools or software do you use to design and build websites?
Will we be done soon? Are we done? Huh? Huh? Are we?
I want a web site. Where do I begin? What do I need to know?
What is a blog? How can a blog enhance my business website?
What is Site Migration? Exporting? Importing? Huh?
Why does your site look all crazy?
You're always booked! Why don't you hire more people already?! JEEZ!
I can't get to my website! The sky is falling! HELP!
Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!
My dog ate my website. Can I have all my files from four score and seven years ago?
My sister's hairdresser's cousin's goldfish just died. Can I have my deposit back?
What tools or software do you use to design and build websites?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?
Will you come to my office? Let's meet over lunch!
You're always booked! Why don't you hire more people already?! JEEZ!
Do you offer discounts for non-profits?
How much does a website cost?
Is there an additional charge to pay by credit card?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?
How long does it take to build a website?
What's the bottom line? How do I get on your schedule?
Will we be done soon? Are we done? Huh? Huh? Are we?
You're always booked! Why don't you hire more people already?! JEEZ!
Nope. No, we sure won’t. That is, unless you are offering to pay all of our bills for a year. 
Then we might consider it. While we’d love to be able to offer free services, be it “just a quickie” or a full-blown site, we just can’t keep a roof over our heads doing so. If you are a current or prospective client, we are happy to answer any questions you may have. But, if you’re looking to see how much friendly assistance you can get for free, please keep on truckin’.
Whether you realize it or not, what you’re asking for is called “spec work” (short for ‘speculative’) and we don’t jive with that. If you’re seeking an experienced designer with integrity, you shouldn’t jive with “spec” either. We encourage you to read more about spec work and learn why it’s the design industry equivalent of flatulence at a dinner party.
Well, that’s a bummer. But, unfortunately, the answer is no.
As independent business owners of a very small 2-woman firm, we rely on timely payments from our clients to ensure our livelihood and the livelihood of those we contract with. Once your deposit and/or engagement agreement has been received, your project is accepted in good faith and other projects are often turned away.
No refunds are permitted under any circumstances. Your deposit is a retainer of our time, secures your position in our schedule and covers the costs preliminary consultation and expertise. If you change your mind, that is unfortunate, but again, no refunds are permitted. Ever.
Your project launching in a timely manner is how we keep our business moving forward. We are motivated and have a vested interest in keeping it cookin’. We are counting on the remaining balance of your project and we take your word and our engagement agreement quite seriously. If you choose to halt the project temporarily or otherwise place the project on hold for any length of time for any reason, a continuation fee will be accrued, per your engagement agreement, until the project resumes. Please see more in your Project Proposal.
In other words, SERIOUS INQUIRIES ONLY, please. If you’re not ready and you’re just looking to get an idea of what things might cost, that’s totally OK! But, please bear in mind that we work from a lengthy waiting list of eager beavers, so please don’t commit to a project if you’re not 100% certain you are motivated. Changing your mind mid-project throws a monkey wrench in the flow, so to speak. So, please… and we say this with nothin’ but love, help us help you.
