FrequentlyAskedQuestions

In order to best serve you, we’ve rounded up the most common questions and comments that come through our inbox and done our best to answer them as thoroughly as we can right here. If you still have a question that we haven’t answered here, please feel free to drop us a line. We’ll do our best to respond as quickly as possible.

BloggingBasics

What is a blog? How can a blog enhance my business website?
What's the Difference Between Categories and Tags?

Charity&Donations

Do you offer discounts for non-profits?
Will you build me a huge site for free?
Will you donate a prize or sponsor our charity event?

DesignProcess

Can I manage my own site after you finish?
How long does it take to build a website?
What is this Design Process you keep talking about?
What tools or software do you use to design and build websites?
Will we be done soon? Are we done? Huh? Huh? Are we?

Femmeplates

Do you offer themes for any other platforms?
Do you take special requests? I want a monkey eating Jello Femmeplate!
I bought it, so I can do whatever I want with it, right?
I love this Femmeplate! But, will you change this, this, this, this, this and this?
Wait, wasn't there a free pot holder included with a Femmeplate purchase yesterday?
What are the specs on Femmeplates? What about advertising?
What does "Exclusive" mean? "Non-Exclusive"?
Where do you get your images? Do I own it once I buy the template?
Will you hold a design? What about refunds?

GeneralQuestions

How long does it take to build a website?
I want a web site. Where do I begin? What do I need to know?
What is a blog? How can a blog enhance my business website?
What is Site Migration? Exporting? Importing? Huh?
Why does your site look all crazy?
You're always booked! Why don't you hire more people already?! JEEZ!

Illustration&StockImagery

We want illustrated characters like yours. How does that work?

Maintenance&TechSupport

Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!

MoxiePolicy

Can I call you anytime? Like right now? Or perhaps at 11pm on a Saturday night?
Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!
My dog ate my website. Can I have all my files from four score and seven years ago?
My sister's hairdresser's cousin's goldfish just died. Can I have my deposit back?
What tools or software do you use to design and build websites?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?
Will you come to my office? Let's meet over lunch!
You're always booked! Why don't you hire more people already?! JEEZ!

Pricing

Do you offer discounts for non-profits?
How much do you charge for a personal blog design?
How much does a website cost?
I don't see what I need in your packages. Can you still give me a quote?
I'm a small business, so I'd like a website and a blog. How much for that?
What if I want a template or a theme? What if I want to install it myself?
What if I want to blog professionally or make my blog my business? Is there a package for that?
Why do you charge for using a credit card? I've never been charged to use a credit card before!
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?

Timeline

Can you start right now? I want my site up tomorrow.
How long does it take to build a website?
What's the bottom line? How do I get on your schedule?
Will we be done soon? Are we done? Huh? Huh? Are we?
You're always booked! Why don't you hire more people already?! JEEZ!

RandomFAQs

CanImanagemyownsiteafteryoufinish?

Absolutely!  In fact, that’s our main goal — easy to manage websites.  There are many content management tools available today that can enhance your site and provide an easy way to maintain updates, both to your blog and the website itself. We love Expression Engine, but we will ultimately choose the tool that suits the needs of your project, be it Expression Engine, Wordpress or something else entirely.  The point is, you’ll be large and in charge. 

Iwantawebsite.WheredoIbegin?WhatdoIneedtoknow?

When contacting a designer about a new website, you should have a good, solid idea about what it is you want and be sure to communicate your ideas clearly in order to get the best result. If your description of what you want includes words like “kind of, sort of, maybe, whatever, wing it” or you give a vague description, you might want to spend some time determining what your needs are. This would include specific ideas about color or imagery, what kind of feeling it should convey or if there is an image you’d like to portray. A good foundation and some general instruction allows you to get the most bang for your buck.

It might be helpful to provide your designer with specific examples of sites you like and don’t like. We will never copy the work of another designer, but it helps us understand the styles you prefer. Of course, if you feel you aren’t sure or need guidance with branding or concept, we’re happy to provide it! Please make that clear to your designer and we will discuss our branding packages in our proposal.

Willyouholdadesign?Whataboutrefunds?

You are welcome to email us with any questions about your desired Femmeplates™, but please know we will not hold any designs. It’s first come-first served.

Once a design is purchased at Exclusive Level, either for “markup only” or Wordpress theme, it is no longer available for non-exclusive sale and vice versa.  Your purchase must be made in full via Paypal, where you can use a major credit card, electronic check or of course, your own Paypal account.

Within one business day you will receive confirmation of your order from Paypal, a confirmation email directly from the designer, including any questions and then your design will be sent to development.  There are NO refunds once the design has gone to development, so please make sure you are… well, sure!  We are still working on implementing our extended e-commerce features, so if for some reason someone has purchased your desired Femmeplate™ ahead of you, your money will be refunded as soon as we are made aware of it.