FrequentlyAskedQuestions

In order to best serve you, we’ve rounded up the most common questions and comments that come through our inbox and done our best to answer them as thoroughly as we can right here. If you still have a question that we haven’t answered here, please feel free to drop us a line. We’ll do our best to respond as quickly as possible.

BloggingBasics

What is a blog? How can a blog enhance my business website?
What's the Difference Between Categories and Tags?

Charity&Donations

Do you offer discounts for non-profits?
Will you build me a huge site for free?
Will you donate a prize or sponsor our charity event?

DesignProcess

Can I manage my own site after you finish?
How long does it take to build a website?
What is this Design Process you keep talking about?
What tools or software do you use to design and build websites?
Will we be done soon? Are we done? Huh? Huh? Are we?

GeneralQuestions

How long does it take to build a website?
I want a web site. Where do I begin? What do I need to know?
What is a blog? How can a blog enhance my business website?
What is Site Migration? Exporting? Importing? Huh?
Why does your site look all crazy?
You're always booked! Why don't you hire more people already?! JEEZ!

Illustration&StockImagery

We want illustrated characters like yours. How does that work?

Maintenance&TechSupport

Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!

MoxiePolicy

Can I call you anytime? Like right now? Or perhaps at 11pm on a Saturday night?
Can we hire you for maintenance on our existing site? What about just an upgrade?
I can't get to my website! The sky is falling! HELP!
My dog ate my website. Can I have all my files from four score and seven years ago?
My sister's hairdresser's cousin's goldfish just died. Can I have my deposit back?
What tools or software do you use to design and build websites?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?
Will you come to my office? Let's meet over lunch!
You're always booked! Why don't you hire more people already?! JEEZ!

Pricing

Can I get a ballpark estimate?
Do you offer discounts for non-profits?
How much does a website cost?
Is there an additional charge to pay by credit card?
Will you build me a huge site for free?
Will you build us a huge site for in exchange for a link on our site?

Timeline

Can you start right now? I want my site up tomorrow.
How long does it take to build a website?
What's the bottom line? How do I get on your schedule?
Will we be done soon? Are we done? Huh? Huh? Are we?
You're always booked! Why don't you hire more people already?! JEEZ!

RandomFAQs

Canyoustartrightnow?Iwantmysiteuptomorrow.

So, let’s say you’ve always been your run-of-the-mill “Kwickie Kuts” sort of person. $10 haircuts. Walk-in service. Mediocre results. But, ready for a change, you decide to treat yourself. You book an appointment with a fabulous, affordable stylist just a few short weeks in advance and then…poof! You have The Amazing Technicolor Dream Cut! You’re hot! Thanks to this haircut, you’re a walking, talking torrent of hotness! Now, you get more action than you’ve had in months! Something tells us “Kwickie Kuts” is history and for that stylist? You’d wait a month or more.

While we’d love to take your project right this very minute, well… we’re busy, truth be told. But don’t worry, busy designers are a good sign!  We can usually work together to come up with a mutually agreeable timeline. In the meantime, pretend it’s the line outside Studio 54. Just, you know, without Bianca Jagger and the half-naked guys in gold spandex.

Willyoucometomyoffice?Let’smeetoverlunch!

While that sounds delightful and we could really go for a salad, unless you’re in San Diego, CA or Palm Beach, FL, chances are slim that we will be canoodling over breadsticks at the local Olive Garden. But, never fear! We’re quite skilled with this newfangled email thing. A few notes back and forth and we’ll have your new site live in two shakes. First time? We’ll be gentle.

WhatisSiteMigration?Exporting?Importing?Huh?

On our Request for Proposal, we ask you if your project requires site migration.  This can apply to one or more of the following:

  • Moving from one server to another on the same host.
  • Moving from one host to another.
  • Switching from one content management system to another (i.e. Blogger to Typepad, Typepad to Expression Engine, Movable Type to Blogger, one e-commerce to another, etc. et. al.)
  • Your link or site structure changes and it requires link and/or feed redirection.

Site migration can be a time consuming process riddled with detail-oriented tasks, so it’s a major factor in project development.  To ensure your links, feeds and pages don’t “break” and are still easily found through Google without broken links and/or duplicate links (those really tick Google off!), we must take the time to migrate your site properly, so please assume that will be additional, in both time and budget.